No, you do not need to register to shop at madameonline.com. However, creating an account can offer benefits such as additional discounts, latest offers, newsletter, and other important updates.

You can register using your phone number with OTP. Visit https://madameonline.com/account/login  & follow the instructions to register.

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

Absolutely. Please see our Privacy Policy to know more.

There are no charges for registration on www.madameoneline.com.

No, a secure registration never expires.

Click on ‘Forgot Password’ option available on the Sign in/Register page and a link to re-set your password will be mailed to your registered email id.

Yes, you can edit your personal information in the "My Account" section.

We accept credit/debit cards, UPI, net banking, and digital wallets. Cash on Delivery (COD) is available on select orders.

You can track your order using your order id and AWB number on this link.

Orders placed on madameonline.com are processed within 24 business hours after payment confirmation. Once dispatched, the delivery usually takes 3–5 business days, depending on your location.

We charge a flat ₹50 delivery fee on all orders below ₹999. For orders worth ₹999 and above, delivery is absolutely free across India. Learn more: Shipping Policy.

To avoid delays or additional fees, please provide the correct address details while placing the order. In case you need to update the shipping address, you can write to us at support@madameonline.com as soon as possible before the dispatch timeline.

Yes, you can cancel your order within 1 hour of placing it directly from your account. After 1 hour, please email us at support@madameonline.com with your order details, and our team will assist you. However, once the order has been dispatched, it cannot be canceled.

We offer 7-day hassle-free returns for most products. Items must be unused, unwashed, and in original condition with tags intact.

To request a return or exchange, log in to My Account → Orders → Request Return/Exchange, or use the link provided in your order confirmation email.

Exchanges are allowed for eligible products within 14 days, provided they are in original condition. Visit Return & Exchange Policy for complete details.

Yes, you can exchange your ordered product for a different size, color, or another product from Madame, subject to stock availability. To request an exchange, simply go to My Account → Orders → Request Exchange or contact us at support@madameonline.com. Please ensure the product is unused, unwashed, and returned with original tags within the 14-day exchange period.

No, Madame does not charge for return shipping.

Yes, it is essential to record an unboxing video when you receive your order, especially in cases of defective, damaged, or wrong products. The video serves as a record and helps our team process your return or exchange request smoothly.

If your Madame order arrives damaged or defective, please contact us at support@madameonline.com within 24 hours and provide supportive images and videos of the damaged/defective product. We will assist you with the further process of return or exchange.

Yes, Madame perfumes are non-returnable and non-exchangeable. Additionally, our flat price products (₹499, ₹699, ₹899, and ₹999) are eligible for exchange only and cannot be returned for a refund.

You can share your bank details during the return process. The refund will be processed through your original payment method or to your provided bank account within 10–15 business days.

We ensure accurate color representation, but minor variations may occur due to lighting and screen settings.

You can view our detailed size chart here.

Yes, you can purchase Madame gift cards here.

Stay updated by visiting our website regularly, connecting with us on social media, or subscribing to our newsletter for exclusive offers and updates.

Some promotions are auto-applied, while others may require discount codes. Offer details will always be mentioned at checkout or in the offer communication.

You can reach our support team via email at support@madameonline.com or Call at 1800-137-2222 – Extn. – 406 or 433 (Mon-Sat, 09:00 AM – 6:30 PM).

You can share your feedback via our Feedback Form.