Shipping Policy

Order Acceptance:

By placing an order on madameonline.com, you agree to our Terms & Conditions, Shipping Policy, and other associated policies.

Shipping:

• We ship domestically from Ludhiana, India.
• Free courier services are available for domestic orders exceeding INR 1,000. Orders below this amount will be charged actual shipping costs.
• A short video recording is required while opening your package for claims of incorrect or missing items immediately or within 24 hours after delivery.
• Ensure you provide a complete and accurate shipping address with a working phone number to avoid delays or return fees due to incorrect information.
• We cannot split orders and ship to multiple locations. Separate orders must be placed for deliveries to different addresses.
• Domestic ready-to-ship orders take 24-48 hours (1-2 business days) to process after payment is credited. Once dispatched, delivery takes 3-7 business days. You will receive a tracking number via email for your reference.
• We will notify you of any unforeseen delays or discrepancies with your order via email.
• We do not ship on weekends or national holidays. Orders placed after 4 pm on Saturdays may not be processed until Monday.
• Contact us at care@madameonline.com if you encounter issues tracking your package using the provided number. Include your full name and order number in the email.