Return/Exchange Policy

Refunds and Exchanges:

• Return or exchange requests must be made within 7 days of product delivery.
• Submit a return request form at link for faster processing.
• Returned items must be unused, unwashed, and returned with original packaging and tags intact. Items without tags will be rejected.
• Shipping charges are non-refundable.
• Notify us immediately or within 24 hours after delivery with photo/video evidence at care@madameonline.com if your package arrives damaged or defective.
• Items not meeting return policy requirements will be returned to the customer at their expense, with no refund issued.
• For locations not covered by reverse pickup, customers can self-ship the items to madameonline.com. A Rs.100 coupon code will be issued for self-shipping costs upon successful quality check of returned items.

Exchange Orders:

• Items can be returned or exchanged within 7 days of purchase from madameonline.com for any reason, provided the item remains unused, with original tags and packaging intact.
• Free replacements will be provided for size mismatches or defective items, subject to stock availability.
• We offer exchanges for the same item in a different size, a different size of the same style, or a completely different item from madameonline.com within 7 days, subject to your address being serviceable for an exchange.
• Only one exchange per order number is allowed within 7 days. Exchanges for size differences are permitted, but a second exchange on the same order is not accepted.
• If exchanging for a higher-valued item, you will be charged the difference. Conversely, if the exchanged item is of lower value, the difference will be refunded after successful pickup of the original item.
• Exchanges cannot be made for multiple products; you can only select one item per exchange request. However, you can initiate separate exchange requests for multiple items.
• Self-shipped returns will only be reimbursed if they meet our return policy requirements, with a validated image of the courier receipt. Refunds for self-shipped returns will be initiated only after the items pass a quality check at our warehouse.

 

Return/Refund Exclusions:

Products purchased using combo offers or cart-level discounts are not eligible for returns or refunds. However, size exchanges are allowed subject to availability.

How to Return:

• Visit madameonline.com and log in to your account to fill out the return form: https://www.madameonline.com/apps/return_prime.
• Select the product(s) you wish to return/exchange.
• Submit the form with accurate and complete information.
• Upon verification by our customer support team, a reverse pickup will be arranged within 24-48 hours.
• If reverse pickup is unavailable in your area, you will be notified and asked to self-ship the product(s).

Guidelines for Self-Shipping:

• If your location is not serviced by our courier partner, you will need to self-ship the product(s) back to us.
• A Rs.100 voucher will be issued for self-shipped returns, redeemable on our website, subject to return inspection and quality check upon arrival at our warehouse.

Return Address:

Jain Amar Clothing Pvt Ltd

PLOT NO.114-118, JAGGI ABADI GARDEN,

MANDOUR, Ambala, Haryana,

India, Pincode:134003

For any queries which have not been answered in our Returns and Refund policy, kindly reach out to care@madameonline.com