Return & Exchange Policy

Return & Refunds: 

• Return requests must be made within 7 days of product delivery.
• Submit a return request form at link for faster processing.
• Returned items must be unused, unwashed, and returned with original packaging and tags intact. Items without tags will be rejected.
• Shipping charges are non-refundable.
• Notify us immediately or within 24 hours after delivery with photo/video evidence at support@madameonline.com if your package arrives damaged or defective.
• Items not meeting return policy requirements will be returned to the customer at their expense, with no refund issued.
• The refund will be initiated once the returned products are delivered to our warehouse.
• For locations not covered by reverse pickup, customers can self-ship the items to madameonline.com. A Rs.100 coupon code will be issued for self-shipping costs upon successful quality check of returned items.

Exchange Orders:

• Items can be exchanged within 14 days of product delivery from madameonline.com for any reason, provided the item remains unused, with original tags and packaging intact.
• Free replacements will be provided for size mismatches or defective items, subject to stock availability.
• We offer exchanges for the same item in a different size, a different size of the same style, or a completely different item from madameonline.com within 14 days, subject to your address being serviceable for an exchange.
• Only one exchange per order number is allowed within 14 days. Exchanges for size differences are permitted, but a second exchange on the same order is not accepted.
• If exchanging for a higher-valued item, you will be charged the difference. Conversely, if the exchanged item is of lower value, the difference will be refunded as store credit after successful pickup of the original item.
• Exchange cannot be made for multiple products; you can only select one item per exchange request. However, you can initiate separate exchange requests for multiple items.
• Self-shipped returns will only be reimbursed if they meet our return policy requirements, with a validated image of the courier receipt. Refunds for self-shipped returns will be initiated only after the items pass a quality check at our warehouse.

Return/Refund Exclusions:

Products purchased using combo offers or gift cards are not eligible for returns or refunds. However, size exchanges are allowed subject to availability.

How to Return:

• Visit madameonline.com and log in to your account to fill out the return form: https://madameonline.myshopify.com/apps/return_prime.
• Select the product(s) you wish to return/exchange.
• Submit the form with accurate and complete information.
• Upon verification by our customer support team, a reverse pickup will be arranged within 24-48 hours.
• If reverse pickup is unavailable in your area, you will be notified and asked to self-ship the product(s).

Guidelines for Self-Shipping:

• If your location is not serviced by our courier partner, you will need to self-ship the product(s) back to us.
• A Rs.100 voucher will be issued for self-shipped returns, redeemable on our website, subject to return inspection and quality check upon arrival at our warehouse.

Return Address:

Jain Amar Clothing Pvt Ltd

Plot No: D196, Sector - 74,

Sahibzada Ajit Singh Nagar,

Punjab, Pincode:160062

For any queries which have not been answered in our Returns and Refund policy, kindly reach out to support@madameonline.com